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Frequently Asked Questions

You choose the dates and accommodation that best suit you, confirm availability, and formalize the booking with a payment (usually an initial deposit and the remainder before arrival). You will receive all access and host contact information a few days before your stay.

It depends on the accommodation: some accept them at no additional cost, while others do not allow animals due to property regulations. You can filter by this option when searching or check directly on each accommodation's listing before booking.

The price usually includes bed linen, towels, Wi-Fi, and basic utilities (water, electricity, heating). Some accommodations also include firewood for the fireplace or access to common areas like a jacuzzi or private parking, always indicated in the description.

As a general reference, cancellations made up to 30 days prior to arrival receive a 100% full refund. Cancellations made between 30 and 15 days before arrival are eligible for a 50% refund. Cancellations made less than 15 days before arrival are non-refundable.